Refund policy

Last updated: 26 October 2026

14-day money-back guarantee

If MAQNEXA Pro does not work for you, write to support@maqnexa.com within 14 days of your purchase, with your order details. We refund the full price. After the refund, the license file must no longer be used.

Try before you buy

The Free edition contains every tool, limited to 20 pieces per run. Use it to check that MAQNEXA works in your 3ds Max and fits your workflow before you buy Pro.

How refunds are paid

Orders are processed by our reseller Paddle.com, so refunds are issued by Paddle back to the payment method you used. You can also contact Paddle directly through the link in your receipt or at paddle.net. Depending on your bank, the money usually arrives within 5 to 10 business days.